Questions & Answers
Can the Cape be personalised?
We are happy to add a personal embroidery to your Cape- our partners at the embroidery in Kreuzberg take ca. 1-2 weeks for that. Click
Can the Cape be exchanged?
Of
Can I change or cancel my order in retrospect?
It goes without saying that you can change or cancel your order, given that we haven’t shipped it yet or it has been
I have provided the wrong address, what can I do?
We can usually change that without further problems, given that the cape has not been shipped yet. Please send us an email with your correct details and include your reference number at bestellungen@dascapemaedchen.com and we will try our best to swiftly process your requests.
Does the cape mädchen ship to collection points and post offices?
We certainly do! Please include your name, post number, and the number and address of the post station when you place your order.
I have spotted a cape in a magazine/Instagram/Facebook, but cannot find it on your website?
If you cannot find the cape that you have spotted somewhere outside our website, let us know anyway. It is possible that it is from an old collection (and sometimes we may have a couple left in our Berlin Showroom) or it may be a sample for a future collection. Please do not be shy and just contact us under bestellungen@dascapemaedchen.com. If there is a way to get this cape to you, we will make sure that you can get it!
I am not sure if my order was processed properly. How can I make sure?
If the order has been placed successfully, our customers will receive a confirmation email. If you did not receive one, double-check in your spam folder as well. When in doubt, give us a call on +49 3064449691 and we will check if your order is within the system.
How long does it take until I receive my cape?
Our parcels are shipped with DHL, and within
Help, it’s my friend’s birthday tomorrow, how fast can the cape arrive?
We do offer express delivery with DHL to ensure that the capes will be with your
Could I pick up my cape directly in Berlin?
You are more than welcome to come by our lovely Showroom in Schöneberg and pick up your cape. Or if you would prefer to shop “offline” and
I am unsure which I cape I want to get as a gift, is there a gift voucher option?
There is indeed, either a digital voucher or the option of a beautifully hand-minted card that we send per post. You can freely choose the voucher value. Please just give us a call under +49 3064449691 or an email to bestellungen@dascapemaedchen.com- we are currently working on a voucher-tool for the website to make this step easier for you in the future.
How can I pay online?
We offer the following payment methods:
-PayPal
-SOFORT
-Advanced commission/bank transfer
Click here to get more details about the payment methods.
I feel uncomfortable about online payment via the website, can I order via Email?
In case you do not feel drawn to our website payment methods, we are very happy if you send us an email to place your order. Just tell us which cape you would like and the shipping address and email us under bestellungen@dascapemaedchen.com
How can I stay up to date with das cape mädchen?
If you would like to stay informed, please sign up here for our newsletter. We will keep you informed about News, events, competitions & Co. And of